Description
Total Quality Management is an integrated approach in satisfying customer needs in totally on a continuous basis, through involvement of each and every employee in the organization, making continuous improvement on one side and an appropriate cost-effective technology on the other side. It is management philosophy for professional excellence that too through customer orientation. With the rapid advancement in technology and awareness, the users (Customers) have become highly quality conscious and demands quality, reliability and safety in product and service. In view of this, industries need to upgrade their quality continuously. Product and service quality requires managerial, technological and statistical concepts which are the major functions of an organization. The concepts like strategic management, competitive bench marking, self-managing teams, getting it right first time, zero defects, employee empowerment are important as they move towards Total Quality Management (TQM)in simple and easy to understand language. The book is divided in to parts, part-I cover the principles and practices of TQM, while part-II covers the tools and technology of TQM.
The book covers the syllabi of various universities and therefore, should serve the needs of students of business administration and those of engineering, technology, and related disciplines. The professionals too will find this book to be a valuable reference in the field.
INSIDE THE BOOK
PART-1: PRINCIPLES AND PRACTICES
· Quality Concepts
·Total Quality management Concepts (TQM Concept)
·Quality Planning
·Organizing (Leadership) for Quality
·Continuous Process Improvement
·Customer Satisfaction
·Supplier Partnership
·Performance Measures
·Quality Gurus(Pioneers) of Total Quality Philosophy
PART 2: TOOLS AND TECHNIQUES
·TQM Tools and Techniques-1
·TQM Tools and Techniques-2
·Fundamentals of Statistics
·Acceptance Sampling and O. C. Curves
·Statistical Process Control and Control Charts
·Process Capabilities
·Reliability Quality Management System
TABLE OF CONTENTS
PART-1: PRINCIPLES AND PRACTICES
Chapter 1: Quality Concepts.
Chapter 2: Total Quality management Concepts (TQM Concept).
Chapter 3: Quality Planning.
Chapter 4: Organizing (Leadership) for Quality.
Chapter 5: Continuous Process Improvement.
Chapter 6: Customer Satisfaction.
Chapter 7: Supplier Partnership.
Chapter 8: Performance Measures.
Chapter 9: Quality Gurus (Pioneers) of Total Quality Philosophy.
PART 2: TOOLS AND TECHNIQUES
Chapter 10: TQM Tools and Techniques-1.
Chapter 11: TQM Tools and Techniques-2.
Chapter 12: Fundamentals of Statistics.
Chapter 13: Acceptance Sampling and O. C. Curves.
Chapter 14: Statistical Process Control and Control Charts.
Chapter 15: Process Capabilities.
Chapter 16: Reliability.
Chapter 17: Quality Management System.
Authors
M.P. POONIA: Born on 7th July 1959 in a small village of Rajasthan state in India, Prof. M.P. Poonia is specialized in the field of Mechanical Engineering (IC Engines, Gas Dynamics, Ref. & AC), Renewable Energy and Sustainable development. He is M. Tech (Mech.) and Ph. D (Thermal Engg.) from Indian Institute of Technology. Delhi. HE possesses more than 30 years of total experiences, out of which 6 years as principal of Govt. Engg. College, Bikaner (Rajasthan) and 1 year and two months as dean, Planning and Development in MNIT, Jaipur, (Rajasthan). He has published 80 papers in National and international journals and published/edited 8 books and manuals in the field of mechanical Engineering. He has the member of IEI, ISTE & Society of Automotive Engineers. Prof. Poonia is also a Google scholar. On 20th July, 2012 to 18th January, 2017, Prof. Poonia took up the responsibility of vice-chairman, All India council For Technical Education (AICTE). New Delhi. During the period from 20th July, 2012 to 18th January, say around a period of 41/2 year, prof. Poonia served as a director, national Institute of Technical Teacher Training and Research (NITTTR), established by ministry of human Resource Development, Govt. Of India, Chandigarh (India).
Prof. Poonia made significant contribution as a Director, NITTR and Chandigarh for the growth and development of technical education in the northern state of India and to conduct the sub-regional and in-country programmes in collaboration with Colombo Plan Staff College for Technician Education, Manila, Philippines. Under his able leadership, the institute has to its credits, the conduct training Programme for Nigeria. He has undertaken the projects sponsored by All India Council for Technical Education, Dept. Of science and Technology, Delhi and Govt. of Rajasthan and MHRD, Govt. of India. He is the recipient of many Awards for his academic achievements and National Award for the Empowerment of persons with Disabilities – 2013 by the Hon’ble President of India on 3rd December, 2013 in New Delhi in recognition of outstanding performance in the field on Best Institution for Empowerment of Persons with Disabilities in the country. During his tenure as a director, NITTR, Chandigarh, he remained member of Board of Governors of, as many as 20 government/Autonomous bodies/Universities in the state of Punjab, Haryana, Himachal Pradesh, Delhi and Chandigarh. He has visited many countries like USA, China, Canada, Thailand and Singapore & Sri Lanka.
S.C. SHARMA: After completion of graduation in 1966, joined as a Lecturer in Mechanical Engineering. He had been associated for more than 4 decades in various fields including teaching and management of projects in India and abroad in different capacities. While working in hydropower projects for more than 15 year, he was actively associated with various environmental and Rehabilitation & Resettlement issues and successfully resolved various complicated issues. He has also worked as a consultant for matters related to safety, environment, and R&R. He is a member of IE (India) and AIMA. He has written about a dozen books on subject related to engineering and management including management of projects.
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