Table of Contents
Chapter 1: Process of Management.
Management – Some definitions
Salient features of management
Management as a profession
Management and administration
Levels of management
Functions of management
Objectives of management
Importance of management
Summary
Chapter 2: Management Principles and Management Theories.
Evolution of Management Thoughts
Business Ethics
Concept of Social Responsibility of Business
Summary
Definitions
Chapter 3: Planning.
Features/Nature/Characteristics of Planning
Derivative Plans
Process of Planning
Planning Premises
Business Forecasting
Techniques of Forecasting
Economic Forecasting
Sales Forecasting
Types of Planning
Limitations of Planning
SWOT Analysis
The BCG Matrix/Portfolio Matrix
Management By Objectives (MBO)
Steps in Managing by Objectives
Summary
Chapter 4: Decision Making.
Types of Decisions
Decision Making Process
Group Decision Making
Committee
Functions Best Performed by Committees
Merits
Demerits
Making Better Use of Committees
Operations Research
Decision making and rationality
Creativity in Decision-making
Principles of Decision making
Summary
Definitions
Chapter 5: Organization.
Organizational Structure
Organizational Structure
Organization Chart
Conflict between line and Staff Managers
Authority
Nature of Authority
Source of Authority
Limits of Authority
Delegation of Authority Responsibility and Accountability
Delegation of Authority
Principle of Delegation
Practical Guidelines
Centralisation and Decentralisation of Authority
Centralisation and Delegation of Authority
Decentralisation and Delegation of Authority
Extent of Centralisation
Balancing Centralisation AND Decentralisation
Delegation and Decentralisation
Departmentation
Types of Departmentation
Span of Control or Management
Summary
Chapter 6: Staffing.
Definitions
The steps in staffing process
Manpower Planning
Manpower Planning Methods
Steps involved in Manpower Planning
Steps in Selection Procedure
Selection Procedure
Promotion
Performance Appraisal
Measuring Managerial Competence
Summary
Chapter 7: Directing.
Directing
Elements of Directing
Principles of Direction
Leadership
Leader and Manager
Formal and Informal Leadership
Leadership Qualities
Approaches/Theories of Leadership
Situational Theories
Leadership styles
Likert’s Management System
Leadership Styles
Chapter 8: Motivation.
Motivation through satisfaction of self actualization needs
Sound Motivational System
Important Motivational Techniques
Morale
Morale and Productivity
Morale and Leadership
Maslow’s Need Hierarchy
McGregor’s Theory X and Y
Relevance of the two theories in India
Frederick Herzberg’s Motivation Hygiene Theory
Leadership and Motivation
Chapter 9: Communication.
Definitions
Communication
Requisites of Effective Communication
Importance of Communication
Written versus Oral Communication
Upward and Downward Communication
Principles of communication
Communication Media
Empathy and Communication
Barriers to Communication
Overcoming Barriers to Communication
Summary
Chapter 10: Control.
Steps in Control Process
Traditional Control Devices and
Non-Traditional Control Devices
Requirement of a good control system
Budget and Budgetary Control
Budgetary Control
Uses of Budgetary Control
Limitations of Budgetary Control
Zero Base Budgeting (ZBB)
Budgeting Balance Sheet
Performance Budgeting
PERT (Programme evaluation and review Technique
Management Audit
Financial Audit and Management Audit
Internal Audit
Social Audit
Summary
Chapter 11: Coordination.
Definitions
Coordination
Principles of co-ordination
Techniques to achieve internal coordination
Coordination and Communication
Specialisation Versus Coordination
Cooperation and coordination
Internal and external Coordination
Summary
Chapter 12: Model Question and Answers as per latest syllabus.
Objectives of Management
Nature/characteristics of management
Well defined body of knowledge
Acquiring knowledge and training
Service motive
Ethical standards
Professional association
Chapter 13: Important Terms and Concepts.
Author
Premvir Kapoor
Dr. Premvir Kapoor BBM(BHU), MBA(Podar Institute of Management), LLB Delhi, Ph.D (Meerut University), Diploma in Training and Development, ISTD New Delhi, Diploma in Corporate Laws and Secretarial Practice(Indian Law institute New Delhi). He has worked s Director in Sri Ram Institute of Management and IIMT Institute of Management, Greater Noida and Professor of Human Resource Management at IMS Ghaziabad and Lingaya University Faridabad. He has been associated with some of the leading Institutes of Company Secretaries of India, Institute of Marketing management, Western U.P Productionly Council. He is a member of Indian Law Institute, New Delhi. He has been visiting faculty at various prestigious business schools.
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